TERMS AND CONDITIONS FOR BOOKING SERVICES

Terms and Conditions – Dylan’s Mowing Pty Ltd

1. Introduction

 1.1 Welcome to Dylan’s Mowing. In these Terms and Conditions, Dylan’s Mowing Pty Ltd is referred to as “we”, “our” or “us”. The customer, participant, nominee, plan manager, representative, or website user is referred to as “you”.

 1.2 These Terms and Conditions apply when you:
  • use or browse our website at https://dylansmowing.com/ (and any related domains) (Website); and/or
  • request a quote, accept a quote, or receive services provided by us (Services).

 1.3 By using our Website, requesting a quote, approving a quote, or allowing us to perform Services, you agree to be bound by these Terms and our Privacy Policy.

2. Quotes and Acceptance of Services

 2.1 Quotes

  2.1.1 All Services are provided on the basis of a quote issued by us. Quotes may be provided verbally or in writing (including email or SMS) and are based on the information available at the time of quoting.

  2.1.2 Quotes are estimates only and may be withdrawn or amended if site conditions, access, scope, or other circumstances differ from those disclosed at the time of quoting.

 2.2 Formation of Agreement

  2.2.1 A binding agreement is formed when:
   • you accept a quote provided by us (verbally or in writing); and
   • we confirm the booking or proceed with Services, including by issuing an invoice, scheduling attendance, or attending the property.

  2.2.2 Acceptance of a quote authorises us to attend the property and perform the Services in accordance with the quoted scope and these Terms.

 2.3 Authority

  2.3.1 By accepting a quote, you warrant that:
   • you have authority to engage us for the property;
   • you have legal capacity to enter into a binding agreement; and
   • if acting on behalf of another person or organisation (including an NDIS participant or Aged Care recipient), you are authorised to do so.

3. Access and Preparation Obligations

 3.1 Property Readiness

  3.1.1 You must ensure the property is accessible and ready on the scheduled service day, including:
   • removal of pet waste;
   • unlocked gates and clear access paths;
   • removal of obstacles, vehicles, furniture, toys, hoses, or other items from service areas.

 3.2 Restricted or No Access

  3.2.1 If full access is not available:
   • only accessible areas will be serviced; and
   • the full service fee will still apply, regardless of incomplete access.

  3.2.2 We are not responsible for incomplete Services where access or preparation obligations are not met.

4. Services

 4.1 Scope

  4.1.1 Services will be provided in accordance with:
   • the accepted quote;
   • reasonable instructions provided by you; and
   • applicable safety, weather, and operational constraints.

 4.2 Scheduling

  4.2.1 Service dates are estimates only. We may delay, reschedule, or suspend Services due to:
   • weather conditions (including rain, heat, or storms);
   • staff or contractor availability;
   • safety concerns; or
   • events beyond our reasonable control.

  4.2.2 Fees remain payable for Services completed prior to any suspension or early cessation due to safety or weather.

5. Pricing Structure and Rate Charges

 5.1 Gardening Services (Hourly Basis)

  5.1.1 Gardening services are charged on an hourly basis, per person.

  5.1.2 Time is allocated to general gardening tasks and works are completed progressively based on what can reasonably be achieved within the gardening time booked onsite.

  5.1.3 Gardening services are not task-based or outcome-guaranteed. Completion of specific tasks depends on the time booked, site conditions, access, and operational constraints.

  5.1.4 Green Waste – Gardening Services
   • Includes up to one (1) standard wheelie bin per one (1) hour of gardening booked, unless otherwise stated in the accepted quote.
   • Green waste exceeding this allowance may, at our discretion, incur a surcharge or be left onsite where removal has not been authorised.
   • Where additional green waste removal is requested and we are unable to obtain timely approval from the customer via phone or email, the green waste will be left onsite.

 5.2 Lawn Mowing Services (Fixed Service Fee)

  5.2.1 Lawn mowing services are charged as a fixed service fee, based on the quoted scope of work. Lawn mowing services are not charged by time, and no specific time allocation is provided or implied.

  5.2.2 Green Waste – Lawn Mowing Services
   • Where suitable and accessible, our gardeners may utilise on-site green waste bins to dispose of grass clippings in order to minimise disposal costs and keep service pricing reasonable.
   • Removal of grass clippings from the site is available upon request and where included in the accepted quote.

 5.3 Access Limitations and Fee Applicability

  5.3.1 If certain areas of the property are inaccessible, only accessible garden areas will be serviced.

  5.3.2 Where access issues prevent completion of planned gardening or mowing works and result in no further work being reasonably achievable, the full service fee will still apply.

6. Service Frequency

 6.1 Your booking will be set to the frequency shown in your accepted quote.
 6.2 If you prefer weekly, fortnightly, or four-weekly services instead, you must notify us prior to commencement.
 6.3 There are no lock-in contracts. Frequency changes may be requested at any time by contacting us via phone or email.

7. Pets and Animals

    7.1 Customers are solely responsible for ensuring all pets and animals are safely secured and appropriately restrained prior to, and during, any scheduled service attendance.

    7.2 Dog waste and animal waste must be removed prior to our arrival.

    7.3 Where pets, animals, or animal waste prevent safe or reasonable access to any area of the property:
• only accessible and safe areas will be serviced; and
• the full service fee will still apply.

    7.4 Dylan’s Mowing and its employees, contractors, subcontractors, and contracting businesses accept no responsibility or liability for:
• pets or animals escaping from the property;
• injury, illness, or death of any pet or animal; or
• injury or damage caused by any pet or animal,

where gates, access points, doors, or entryways are opened, closed, or accessed as reasonably required to complete the Services.

    7.5 Customers acknowledge that gardening and lawn mowing services regularly require movement between front and rear yards, use of access gates, operation of machinery, and general property access which may startle or agitate animals.

    7.6 If any pet or animal is deemed unsafe, aggressive, unsecured, or likely to interfere with the safe completion of the Services, we reserve the right to delay, suspend, partially complete, or cancel the Services without liability or compensation.

    7.7 Full service fees may still apply where Services cannot be completed due to unsecured animals, restricted access caused by animals, or animal waste. Additional charges may apply for return visits, delays, rescheduling, or additional attendance requirements caused by pets or animals not being adequately secured.

8. Payment Terms

 8.1 Accepted Payment Methods

  8.1.1 Payments may be made via bank transfer or through our payment providers, including Stripe, Paidnice, GoCardless, and Pinch.
  8.1.2 By engaging our Services, you agree to the use of these third-party payment providers and their applicable terms and conditions.
  8.1.3 Where direct debit or recurring payments are authorised, you consent to your nominated card or bank details being securely stored with our payment providers for the purpose of processing future payments.

 8.2 Card Payments and Surcharges

  8.2.1 A card surcharge may apply to one-off card payments and will be disclosed at the time of payment.
  8.2.2 No surcharge applies to authorised auto-recurring payments, saved card payments, or bank direct debits.

 8.3 Third-Party Payment Provider Terms

  The terms and policies of our payment providers are available at:
  • Stripe – https://stripe.com/au/legal
  • Paidnice – https://paidnice.com/terms
  • GoCardless – https://gocardless.com/legal
  • Pinch – https://pinchpayments.com/terms

  We are not responsible for the acts, omissions, system outages, processing delays, or policy changes of any third-party payment provider.

 8.4 Late Fees and Debt Recovery

  8.4.1 A late payment fee of $20 will be charged on each overdue invoice where payment is not received by the due date.
  8.4.2 Services may be suspended or cancelled where invoices remain unpaid.
  8.4.3 Accounts unpaid for more than thirty (30) days may be referred to debt recovery, and you agree to pay all reasonable recovery costs.

9. NDIS, Aged Care & Third-Party Funded Services

 9.1 Where Services are booked under the NDIS, Aged Care, insurance, plan management, support coordination, or any third-party funding arrangement, you remain personally and legally liable for payment of the full invoice amount.
 9.2 We do not guarantee funding approval, claim acceptance, payment timeframes, or reimbursement outcomes.
 9.3 If a funding body refuses, delays, or partially pays an invoice, you agree to pay the outstanding balance immediately upon demand.
 9.4 We reserve the right to suspend or cancel Services where funded invoices remain unpaid beyond standard payment terms.

10. Cancellations and Rescheduling

 10.1 A minimum of twenty-four (24) hours’ notice is required to cancel or reschedule a Service.
 10.2 Cancellations with less than 24 hours’ notice or on the day of service will incur a 50% cancellation fee.
 10.3 Services may be rescheduled without additional cost where notice is provided by the day prior, subject to availability.

11. Service Quality, Issues and Rectification

 11.1 If you are not satisfied with the Services provided, you must notify us within seven (7) days of service completion and provide clear photos and a written description of the issue.
 11.2 We will have up to seven (7) business days to assess the issue and, where appropriate, provide a complimentary return service.
 11.3 Payment must not be withheld or delayed due to service quality concerns while rectification is underway.
 11.4 We reserve the right to send the original or an alternative service provider to rectify the issue before offering any alternative resolution.
 11.5 Any alternative solutions are offered at our discretion and in accordance with the Australian Consumer Law.

12. Photography and Media

 12.1 We may take photos or videos of work areas for quality control, compliance, and record-keeping purposes. If you do not consent, you must notify us prior to service.

13. Subcontracting

 13.1 We may subcontract any part of the Services. You consent to this arrangement.

14. Liability

 14.1 To the maximum extent permitted by law, our total liability is limited to the fees paid in the preceding six (6) months.
 14.2 We are not liable for indirect or consequential loss.

15. General Legal Terms

 • Governing Law: Queensland and New South Wales, Australia
 • Severability: Unenforceable clauses are severed
 • Entire Agreement: These Terms supersede all prior agreements

16. Notices

 16.1 Notices may be sent via email and are deemed received 24 hours after sending unless delivery failure is known.

If you do not agree to these Terms, you must not use our Website or engage our Services.